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Banco Real and the IBS
Newsweek en Español |
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Banco Real's Profile
Banco Real is headquartered in Sao Paolo, Brazil. The
bank has a network of 2,000 branches and customer service
booths. It has approximately 17,000 employees in Brazil
and in other countries, including Uruguay, Argentina,
Paraguay, Chile, Bolivia, Colombia, Panama, Grand Cayman,
Nassau, U.S.A., England, Spain and Germany.
Banco Real is Brazil's fourth largest private financial
institution, with US$113.5 Billon in assets as of 1997
and currently services 3 million customers.
Work Performed related to the Selection of the Banking
System
Weighing Banco Real's extensive, traditional presence
Latin America Latina, we focused our strategy on this
market with the goal of modernizing our branch network.
We set up a work group made up of technicians and users
to analyze the market's most attractive options. The
main criteria that guided our efforts were:
1. Year 2,000 processing capability.
2. Evaluation of the philosophy and methodology employed
in the system's design.
> Adaptability, since the system would be used in
multiple, diversified markets
> Flexibility in creation of new products and services
> Verification of the system's potential technological
growth
> In the case of Datapro, to obtain a commitment
in the system's migration to a Client/Server architecture
3. Obtaining positive references and a history of the
vendor's activities in the market
4. Validation of vendor's support quality level
5. Contact and visit other banks that have installed
application options under our evaluation.
6. Conduct a Cost/Benefit evaluation for each application
under our evaluation.
> Term of Return on Investment
> Tangible and intangible benefits
7. Analysis of each option within that frame of reference
8. Formulate conclusions for each analyzed option
9. Define which option will be recommended
10. Definition of selected Application Implementation
Strategy
We made several trips and visits to banks and vendors
in Europe and North/South America:
> We contacted and visited more than 20 banks.
> We evaluated more than15 application options.
Following a feasibility study covering various alternatives,
we decided upon a single vendor that would address the
requirements of our entire branch network under the
following criteria:
> Achieve economy of scales in project cost
> Acquisition of the product's ("know how")
and standardization of its application bearing in mind
future development
> Standardize the system, visualizing primarily,
operations centralization, leaving the "front end"
in the respective local country environment
Datapro, Inc., based in Miami, Florida was the
selected vendor. At the time it had around 80 Integrated
Banking System (IBS) installations. This analysis and
its approval were made by: Our units abroad, the Main
Office's International Division, the Audit Department,
and the Information Technology Department's management.
Deciding factors in the IBS selection
1) A highly satisfactory response to all requirements
as set forth by the results of our research efforts
2) Ample flexibility displayed by Datapro toward the
bank during the project
3) An effective, results-oriented alliance between the
two entities, which identified and implemented the most
suitable solutions for understanding our users' profiles
Implementation Plan:
The strategy adopted for implementing
the IBS in Latin America was the following:
> Application validation in a small unit - pilot
project in Panama
> Implementation of the other units following the
criteria of an immediate need to change the current
system and the potential for operational growth within
each unit.
Thus the following order was defined for implementing
the IBS:
1) Panamá (Pilot project)
2) Uruguay
3) Paraguay
4) Chile
5) Argentina
6) Bolivia
7) Colombia
The Project's current phase
To-date, implementation has been completed in Panama
and Uruguay. We are working on simultaneous implementation
in Chile and Paraguay before the end of this year (1998).
Results gained so far assure us that selection of
the vendor and its application was perfect.
Source: Newsweek Magazine in Spanish |
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